Privacy policy
Privacy Policy
At Tender Tree, we care about your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we work to keep it safe. We're here to help answer any questions, so feel free to reach out if you need clarification!
What Information Do We Collect?
Information You Share With Us
When you interact with us, whether by signing up, making a purchase, or reaching out, you may share some personal information. This might include:
- Contact Information: Your name, email, phone number, or social media handles.
- Address Details: Your current or past addresses.
- Payment Information: Details like your card number or payment method to process transactions.
Please make sure the information you provide is accurate and let us know if anything changes—we’re happy to update it for you.
Information We Collect Automatically
When you visit our website, we gather some details to make your experience smooth and secure, like:
- The type of device and browser you’re using.
- Your location and language preferences.
- How you’re navigating our website, so we can improve it.
We also use cookies (tiny files stored on your device) to help with things like saving your preferences and understanding how you use our site.
Online Identifiers
To keep things running efficiently, we may collect identifiers such as:
- Your IP address.
- Cookie data to personalize your experience.
- Analytics tools to track website performance.
How Do We Use Your Information?
We use the information you share with us to provide you with the best experience possible. Here’s how:
- Creating Your Account: Helping you sign up and log in, even through accounts like Google or Facebook.
- Keeping You Informed: Sending updates about your orders, new features, or changes to our policies.
- Managing Orders: Processing your purchases, payments, returns, and exchanges.
- Improving Services: Understanding how you use our site to make it better for everyone.
When Do We Share Your Information?
We only share your personal data when it’s absolutely necessary to provide you with our services or comply with legal requirements. Here’s when this might happen:
- With Trusted Service Providers: This includes payment processors (like PayPal or Klarna), data tools (like Google Analytics), or advertising partners (like Facebook or Pinterest). These partners help us deliver our services smoothly and securely.
- In Business Transactions: If we ever merge with or are acquired by another company, your data might be shared during the process.
Don’t worry! These partners are carefully selected, and they’re required to keep your information secure and use it only as we instruct.
Cookies and Tracking
We use cookies and similar technologies to make our website more user-friendly. Cookies help us remember your preferences, deliver personalized content, and ensure everything runs smoothly.
When you first visit our website, we’ll ask you to accept our cookie policy. You can always change your preferences later in your account settings.
How Long Do We Keep Your Information?
We only hold onto your personal information for as long as we need it to provide our services or meet legal requirements (like for tax purposes).
Once we no longer need your information:
- We’ll delete or anonymize it.
- If it’s stored in backups, we’ll isolate it until it can be securely removed.
Your Privacy Rights
We’re here to help you take control of your data. If you have any questions, need to update your information, or want to withdraw your consent for any reason, simply contact us at hello@tendertree.co.uk.
We’re so grateful you’ve chosen to interact with Tender Tree. Your trust means everything to us, and we’re always here to help if you have any questions about your privacy. 😊